Client Service: Representing the Brand

• Provide clients with exemplary customer service
• Maintain relationships with clients and carriers and serve as a point of contact
• Service insurance policies by answering questions or requests from clients and carriers
• Communicate with brokers, and carriers to troubleshoot issues and follow up on accounts
• Handle accounting or payment issues
• Work with internal team members for ad-hoc underwriting projects and requests

Underwriting: Quoting New Business & Renewals

• Process new business and renewal submissions within all systems in a timely manner
• Correctly classify submissions and renewals (which carriers to choose, if it is a declined class, if rate is not competitive)
• Calculate appropriate rates for the submission or renewal
• Choose the right wording to form policy documents
• Stay up to date on renewal book – send notices and quotes on time (solicit renewals)
• Quote new business submissions with Underwriter supervision
• Complete in-house rating worksheets for binding contracts accurately (Binding)
• Explain and negotiate pricing and terms with brokers on behalf of your Underwriter
• Follow all audit requirements for files (e.g. all subjectivities collected, all missing information received, u/w file notes, etc.)
• Be able to sell B&W coverages and rates to broker
• Attend all relevant internal training sessions for contracts, new products, skills

Marketing & Sales: Developing new business with clients

• Cultivate relationships with brokers
• Assist team with marketing plan for the quarter and have accountability for team goals
• Participate in broker visits with Underwriter
• Follow up with brokers on behalf of Underwriter
• Complete broker visit reports for the book of business
• When applicable, manage an assigned subset of focus brokers

Qualifications

• Bachelor’s degree or equivalent combination of education and work experience
• Insurance administration experience in underwriting and/or brokerage support with excess & surplus lines preferred
• Demonstrated proficiency in customer service and sales support
• Proven organization skills and ability with a strong attention to detail
• Interest in continued education and professional development to obtain full underwriting authority

Compensation Package

• Competitive base compensation & lucrative sales incentive bonus plan
• Health benefits
• Employer matched RRSP
• Employer paid continuing education courses, designations and licensing
• Many opportunities for career advancement

When someone needs insurance coverage for the unique, the unusual, or the unconventional, they come to Burns & Wilcox Canada. Burns & Wilcox Canada offers comprehensive solutions for retail insurance brokers and agents of all sizes. Burns & Wilcox Canada is a subsidiary of the H.W. Kaufman Group. No other specialty insurance organization can match the unique ability of the H.W. Kaufman Group to broker, write, insure and finance the most highly specialized risks in the world.

Burns and Wilcox Canada is committed to treating all people in a way that allows them to maintain their dignity and independence with a view to providing integration and equal opportunities for all. Burns and Wilcox Canada welcomes applications from all qualified individuals and will accommodate applicants’ disability-related needs in accordance with the respective provincial human rights codes throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please inform the Recruiter or contact our Human Resources department at HRCanada@burns-wilcox.ca or 416-774-2660. Information received relating to accommodation will be addressed confidentially.