Must possess expert-level traditional business analyst skills but are also expected to have proficiency in technical disciplines within data management and/or application development. Responsible for leading businesses in implementing technology solutions in a cost-effective manner by determining the requirements of a project or program, leading or participating in the solutioning and design of requirements implementation and communicating results to/obtaining signoff from stakeholders. 

Technical Business Analysts may be assigned by project or technology platform and are expected to participate in every stage of the software development and/or implementation lifecycle, from analysis and design through testing, release, and maintenance while adhering to current Software Development Life Cycle (SDLC) processes. 

Technical Business Analysts are expected to work closely with various customers including their immediate project teams, business unit representatives and other technical staff members, often facilitating and coordinating the communication among all parties, including vendors. Responsible for complex business projects providing strong advice and counsel to their customers on solution options, timelines, designs, and implementation. 

Key Responsibilities: 

• Gather, analyze, and document detailed business and technical requirements from stakeholders
• Translate business needs into functional and technical specifications for development teams
• Facilitate Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives
• Conversion of business and functional requirements to use cases, epics, and stories with acceptance criteria
• Support backlog grooming and prioritization of tasks in collaboration with product owners
• Collaborate with cross-functional teams to design, develop, and implement IT solutions
• Create and maintain user stories, use cases, process flows, and data mapping documents
• Work closely with QA teams to define acceptance criteria and support UAT (User Acceptance Testing)
• Serve as a liaison between business units and technical teams to ensure alignment on project goals and timelines
• Identify opportunities for process improvement and support solution design for increased efficiency
• Support backlog grooming and prioritization of tasks in collaboration with product owners

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or equivalent work experience
• 5+ years of experience in Information Technology and business/industry
• 5+ years’ experience working on moderate-to-complex projects or systems
• Proven experience working in Agile (Scrum/Kanban) development environments
• Strong knowledge of software development life cycle (SDLC) and systems integration
• Experience with APIs, including tools such as Postman/SOAPUI
• Familiarity with tools such as Jira, Confluence, or similar
• Excellent analytical, problem-solving, and communication skills
• Ability to work collaboratively across technical and non-technical teams

Preferred skills: 

• Experience with cloud platforms (e.g. Salesforce, Box, NetSuite) or SaaS environments
• Experience in industries such as finance, healthcare, or e-commerce is a plus
• Experience in creating wireframes or clickable mock-ups of user screens

H.W. Kaufman Group is a powerful global network of companies dedicated to shaping the future of insurance. With thousands of dedicated professionals across an extensive network of over 60 offices around the world, we lead by offering innovative solutions that are at the forefront of the industry. We are privately owned and thus free from the influence of Wall Street. This allows us the ability to adapt to constantly fluctuating market conditions. From brokerage, underwriting, and real estate to claims, loss control and risk management services, our depth of services is unrivaled.

Equal Opportunity Employer

The H.W. Kaufman Group of companies is an equal opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by the laws or regulations in the locations where we operate.

In addition, Kaufman will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.