Must possess expert-level traditional business analyst skills but are also expected to have proficiency in technical disciplines within data management and/or application development. Responsible for leading businesses in implementing technology solutions in a cost-effective manner by determining the requirements of a project or program, leading or participating in the solutioning and design of requirements implementation and communicating results to/obtaining signoff from stakeholders. Work closely with the Salesforce team to design and implement enhancements and make recommendations on Salesforce solutions.

Technical Business Analysts may be assigned by project or technology platform and are expected to participate in every stage of the software development and/or implementation lifecycle, from analysis and design through testing, release, and maintenance while adhering to current Software Development Life Cycle (SDLC) processes.

Technical Business Analysts are expected to work closely with various customers including their immediate project teams, business unit representatives and other technical staff members, often facilitating and coordinating the communication among all parties, including vendors. Responsible for complex business projects providing strong advice and counsel to their customers on solution options, timelines, designs, and implementation.

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or equivalent work experience
• 5+ years of experience in Information Technology and business/industry
• 5+ years’ experience working on moderate-to-complex projects or systems
• Experience in reviewing API call logs, going through requests and responses for troubleshooting and analysis
• Agile/Lean methodologies, with Waterfall experience preferred
• Skilled in gathering, translating, analyzing, and documenting business requirements to align with Salesforce capabilities
• Conversion of business and functional requirements to use cases, epics, and stories with acceptance criteria
• System and system integration design based on requirements
• Testing stages through the SDLC and capability to write and execute test plans and cases
• Quantification of estimates and resource requirement
• Engagement of developers and business partners to achieve target outcomes
• Comfortable in Salesforce, navigating through page layouts, records, objects, and logs
• Understanding of permissions, roles, profiles, and other settings in Salesforce would be a plus

Proficiency in combination of at least 3 of the following skills:

• Data modeling concepts and creation/interpretation of entity-relationship diagrams
• Authoring of structured query language (SQL)
• Authoring of one object-oriented programming (or scripting) language
• Interpretation of system log files and debugging software
• Web service concepts with ability to test services and interpret responses
• Ability to explain technology in business terms

The H.W. Kaufman Group is a global, forward-thinking specialty insurance organization that includes 15 companies with more than 2,000 professionals at 60 offices across the U.S., Canada and UK. With an ever-broadening group of companies in our portfolio, there is simply not a more unique professional experience in the specialty insurance business than joining one of the H.W. Kaufman Group organizations.

Equal Opportunity Employer

The H.W. Kaufman Group of companies is an equal opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by the laws or regulations in the locations where we operate.