The Senior Salesforce Administrator will be responsible for executing the day-to-day configuration, support, maintenance, and improvement of the Salesforce platform. In addition, will be the administrator for all the packages and features added on to the base platform.

 Responsibilities

• Responsible for regular maintenance of the org
  • User login reports
  • Critical warnings
  • Health checks
  • Optimizations
• Responsible for daily operations of the org
  • Checking scheduled batch jobs
  • Dashboards
  • All regularly occurring tasks
• Maintain sandboxes, and lower testing environments
• Maintain the training environment
• Provide support to internal customers
• Mentor junior administrators
• Staying up to date on releases
• Review the Salesforce Release notes and test the preview sandboxes
• Responsible for deployments
• Develop reports/dashboards and assist end-users when they have questions
• Create and following-up on cases with Salesforce report
• Create custom apps using tools such as SF Flows, page layouts, record types, approval process, etc.

• Bachelor’s degree in computer science, information technology, business administration, or equivalent work experience.
• Advanced Salesforce Administrator Certification or equivalent experience highly preferred
• 7+ years working with enterprise level Salesforce.com instance with at least 1,000 users
• 7+ years of analyst experience and/or experience with insurance processes
• 7+ years of Salesforce Administration experience
• Minimum 3 years of experience designing and configuring on 1 or more Salesforce Clouds – Service Cloud/Sales Cloud/Experience Cloud/Marketing Cloud
• Strong knowledge of Agile/Lean methodologies
• Experience engaging developers and business partners to achieve target outcomes
• Handson configuration of new and existing Salesforce.com features including user management, roles/profiles, permission sets, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, process builder, flows, lightning pages, custom metadata types, custom settings, and managed packages
• Ability to create Salesforce Reports/Dashboards for business needs
• Experience implementing Salesforce solutions in highly regulated industries
• Strong understanding of Salesforce best practices and functionality
• Ability to design and implement new processes and facilitate user adaption
• Excellent oral and written communication skills with ability to explain technology in business terms
• Knowledge of the Insurance industry is a plus
• Proficiency in some combination of the following skills:
  • Proficiency in Jira/Confluence
  • Salesforce Data tools (Data Loader, Workbench, Schema Builder)
  • Deploying multiple components (100+) into different environments (Sandbox vs. Production)

The H.W. Kaufman Group is a global, forward-thinking specialty insurance organization that includes 15 companies with more than 2,000 professionals at 60 offices across the U.S., Canada and UK. With an ever-broadening group of companies in our portfolio, there is simply not a more unique professional experience in the specialty insurance business than joining one of the H.W. Kaufman Group organizations.

Equal Opportunity Employer

The H.W. Kaufman Group of companies is an equal opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by the laws or regulations in the locations where we operate.