H.W. Kaufman Group


Location US-MO-Kansas City
Job Type
Regular Part-Time



The Opportunity:

 The Scheduler works directly with the branch team to provide scheduling functions for our field representatives. The Scheduler performs a variety of tasks related to the scheduling of audits or inspections to receive services from our field representatives.



  • Schedules work according to the priority that is established by the Branch Manager.
  • Acts as a liaison between insureds and field representatives when setting up audit or inspection appointments.
  • Assists with determining needs, scheduling or cancelling appointments, or referring the insured to the correct staff person.
  • Communicate the record needs to the insured to help ensure the records are prepared for the field representative.
  • Maintains and updates the contact notes on each job in their call queue.
  • Handles all calls in a professional and welcoming manner and uses tact when explaining this process and reasoning for the appointment. 
  • Schedulers work according to the priority established by the manager
  • Other duties as directed by manager.


Desired Traits:

  • High School Diploma or General Education degree (GED) required
  • Excellent computer skills including experience in the Microsoft Office Suite
  • Commitment to providing exceptional customer service

About Our Company

When it comes to Risk Mitigation, Loss Control and Premium Audits, you demand nothing less than the exceptional. Founded 30+ years ago, Afirm has grown from a small regional company to a nationwide provider of services within the industry. Our expertise and precision place us strongly at the forefront of commercial insurance.


Afirm is an extraordinary place to pursue your new profession. We acquire the services of exceptional people who exhibit curiosity, enthusiasm, and drive. Afirm is committed to finding outstanding people who have ambition and a personal drive to succeed. If you are a computer savvy professional who enjoys working with a variety of people and businesses’ and you thrive in a fast paced work environment, come join our team!



Equal Opportunity Employer

The H.W. Kaufman Group of companies is an equal opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by the laws or regulations in the locations where we operate.




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