The service desk analyst I role is the front-line support for all end users.
They will provide end user support, maintenance, installation, and training.
This role is also responsible for coordination of incidents that require escalation to another team, within the company, third parties, and seeing these incidents through to completion.
They will work directly with management to remediate issues and strive to provide the customer with a positive Service Desk experience.
Communication & Planning
Personal Development & Process Improvement
Knowledge and Skills
The H.W. Kaufman Group is a global, forward-thinking specialty insurance organization that includes 15 companies with more than 2,000 professionals at 60 offices across the U.S., Canada and UK. With an ever-broadening group of companies in our portfolio, there is simply not a more unique professional experience in the specialty insurance business than joining one of the H.W. Kaufman Group organizations.
Equal Opportunity Employer
The H.W. Kaufman Group of companies is an equal opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by the laws or regulations in the locations where we operate.