H.W. Kaufman Group

Claims Assistant - Kaufman Claims

Location CA-ON-Toronto
Job Type
Regular Full-Time
Burns & Wilcox Canada



The Description:

The Claims Assistant is responsible for providing general support to the Kaufman Claims team. The responsibilities of the role include, but are not limited to monitoring incoming claims, setting up new claim files electronically, assigning new claims to the claims handlers, running various monthly, quarterly or ad-hoc reports, and updating claims policies and procedures as directed by the Manager of Claims. 


This is an exciting opportunity to be part of a rapidly expanding and newly developing claims company under the global H.W. Kaufman Group umbrella. 

The Ideal Candidate:

  • You’re organized and a master multi-tasker. You are attentive to detail and can effectively manage your time and priorities in a fast-paced environment.
  • You’re analytical. You connect the dots and apply what you learned to solve problems.
  • You take initiative. You don’t wait until you are told what to do. You anticipate project needs and are resourceful in getting the required information to get your job done.
  • You’re passionate about learning. You have a unique opportunity to work alongside our nationwide underwriting and claims experts to gain a wide exposure to insurance trends. You are highly motivated and willing to learn a new claims management system, while providing adjuster support/data entry in a dynamic and ever changing role.
  • You’re a team-player. Our office has a collaborative atmosphere where learning from others and teaching others is important.
  • You’re professional and client-oriented. We service clients across the globe and take pride in our professional work environment and reputation.


  • Monitors incoming claims to the claim inbox, promptly assigns to claims file handler, confirms coverage with underwriting unit and opens claims in the claims management systems
  • Prepares and sends out claims acknowledgements to brokers/underwriters associate with the policy
  • Responds to broker inquiries and directs requests for status of claims to appropriate claims file handler
  • Prepares loss runs, bordereau reports, and various claim reports on a monthly or quarterly basis to brokers, underwriters or members of claims management team
  • The role requires communication with several stakeholder groups, including London brokers and claims personnel, company representatives, claimants, insured’s, retail brokers, general agents, independent adjusters, and attorneys
  • This role will be primarily a data entry/support role with an opportunity to learn the claims handling process and eventually advance to a claims analyst role


  • One to two years of administrative experience, claims specific experience preferred but not required
  • Bachelor’s degree or equivalent combination of education and experience or College Diploma
  • Actively working towards Chartered Insurance Professional (CIP) designation preferred
  • Excellent oral and written communication skills; ability to interpret documents, reports, manuals, and correspondence
  • Strong interpersonal skills
  • Proficient in Microsoft Office, Excel and related software
  • Ability to exercise good judgment and display strong analytical thinking
  • Excellent customer service/relationship building skills

About Our Company

Kaufman Claims is a subsidiary of the H.W. Kaufman Group. Our family of companies comprises a vast network of over 50 offices across the globe. From brokerage, underwriting, premium financing and real estate to claims and loss control, together we are shaping the future of insurance.

Our Commitment

The H.W. Kaufman Group is committed to treating all people in a way that allows them to maintain their dignity and independence with a view to providing integration and equal opportunities for all. The H.W. Kaufman Group welcomes applications from all qualified individuals and will accommodate applicants’ disability-related needs in accordance with the respective provincial human rights codes throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please inform the Recruiter or contact our Human Resources department at HRCanada@burns-wilcox.ca or 416.774.2477. Information received relating to accommodation will be addressed confidentially.


We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted.


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