This senior Information Technology (IT) director role is seen the CIO's key trusted partner in leading IT to become a business-oriented and mature information and technology services organization. The position reports to the CIO and is responsible for managing the office of the CIO (OCIO), providing leadership for the cross-functional management of information and technology across the enterprise. It oversees functions such as financial management, technology governance, performance management, and project and program management, and plays a driving role in technology strategic planning including responsibility for the development and maintenance of artifacts.
The position focuses on ensuring that the IT organization "does the right things" through strategy and governance, as well as "doing things right" through organizational and operational model development, performance management, and oversight of the project management office (PMO). The position can also extend its responsibilities into developing nascent IT capabilities until they are mature enough to function as independent teams. Additionally, in conjunction with enterprise architecture, this position drives definition of and maturation to IT ways of working (for example, common methodologies, processes, and tools for developing and operating IT).
- Partners with the CIO and the IT leadership team in providing technology vision and direction for the enterprise.
- Is responsible for driving focus and prioritization within the IT organization through establishing strategic planning and governance principles and processes.
- Manages the team of people who make up the office of the CIO.
- Oversees the development and maintenance of IT policies, procedures, methodologies, and governance — as well as performance management frameworks and metrics — to ensure the IT organization delivers value to the enterprise.
- Works with the CIO and business leadership team, providing broad insight to IT domains and capabilities in support of enterprise-wide business decisions.
- Establishes and implements continuous-improvement programs for the IT organization.
- Directs the project management office (PMO), developing and maintaining enterprise project and program management standards, processes, and procedures, and drives quality and accuracy of project management deliverables to produce positive organizational outcomes.
- Acts as an IT liaison to finance. Is responsible for directing the preparation, review and consolidation of business plans and budgets for the IT organization, as well as IT invoice approval and reporting of actuals.
- May regularly review IT costs and cost structures for IT services and products so that the financial implications of IT projects and activities are communicated to the proper IT and business executives.
- Stays current with developments in new market trends and innovations in technology and the leadership of enterprise IT.
- Drives and facilitates effective collaboration and communications between the IT organization and the user and customer communities.
- May be responsible for developing and managing strategic vendor and partnership relationships, and taking a stakeholder role in the maturation of vendor management processes.
- May oversee the execution of high-impact, enterprisewide, strategic programs or initiatives.
- May oversee IT workforce management, including the sourcing, training and development of staff.
- May assume full CIO responsibilities (or those responsibilities as directed) during the CIO's absence.
- The CIO
- IT leadership team and staff
- Enterprise executive leadership team
- Business unit executives
- Other business function executives (for example, finance, HR and legal executives)
- Outside vendors and technology leaders in other companies