H.W. Kaufman Group

Systems Administrator

Location US-MI-Farmington Hills
Information Technology
Job Type
Regular Full-Time
H.W. Kaufman Group

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The position of Systems Administrator is responsible for installation, configuration, operation, and maintenance of systems hardware and software.  The SA should have a general understanding of all high level systems and working knowledge of more common hardware and software systems.  The SA’s general areas of knowledge include Microsoft technologies, VMWare products, various server hardware and SAN technologies as well as other enterprise platforms found in today’s modern datacenter.

  • Work with the lead systems engineers to support operations of:
    • Data and Storage Systems (Dell Compellent)
    • Physical server hardware (Dell)
    • Microsoft centric Servers and Technology (Server, Exchange, SQL, O365, Azure, etc)
    • Server virtualization (VMWare)
    • VDI environment (Citrix Xen Desktop)
    • Develop desktop imaging solutions
  • Manage Systems software deployments and updates through SCCM, Group Policy, or other technologies as appropriate
  • Support Active Directory (DNS, DHCP, Group Policy, etc)
  • Develop and implement automation through scripting and other technologies
  • Analyze critically and priority of reported issues, and escalate as necessary
  • Evaluate documented resolutions and analyze trends for ways to prevent future problems
  • Work with internal customers, staff, and vendors to resolve issues
  • Provide guidance and training on the use of Kaufman’s applications as necessary
  • Experience working in a team-oriented, collaborative environment
  • Document processes and procedures
  • Have excellent verbal and written communication skills
  • Ability to communicate in user-friendly language
  • Provide second level and overflow support for end user issues during normal and after hours
    Train end users on current and future technologies as required




  • Bachelor’s degree or equivalent combination of education and experience
  • Working towards or currently hold a relevant technology certification (MCSA, CCNA, VCA, CCA, etc)
  • Must have 2+ years of experience supporting enterprise IT systems and software and have a working knowledge of these technology and concepts
  • Insurance systems support experience preferred

About Our Company

The H.W. Kaufman Group is a global, forward-thinking specialty insurance organization that includes 15 companies with more than 2,000 professionals at 60 offices across the U.S., Canada and UK. With an ever-broadening group of companies in our portfolio, there is simply not a more unique professional experience in the specialty insurance business than joining one of the H.W. Kaufman Group organizations. 


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