H.W. Kaufman Group

  • Phone Audit Scheduler

    Location US-CO-Fort Collins
    Job Type
    Regular Part-Time
  • AFM_MonsterHeader_20170306



    Afirm is currently looking for a Phone Audit Scheduler for the Phone Audit Practice Group.


    Essential Duties and Responsibilities:

     Acts as a liaison between the Phone Audit Manager and Phone Auditors to facilitate the flow of work

     High call volume averaging 8-12 calls per hour during business hours

     Assists with determining needs, scheduling, pending and closing audits

     Communicates audit needs to the insured to help ensure information is prepared for the Phone Auditor

     Maintains and updates contact notes on each assigned job in AuSum

     Makes calls to check on status of information including insurance agent calls

     Handles all calls in a professional and welcoming manner and uses tact when explaining this process and reasoning for the inquiry

     Attaches information and adds progress notes as it becomes available in AuSum

     Assigns audits to Phone Auditors once information is received

     Other duties as assigned



    Desired Traits:

    • High School Diploma or General Education degree (GED) required
    • Excellent computer skills including experience in the Microsoft Office Suite
    • Commitment to providing exceptional customer service

    About Our Company

    When it comes to Risk Mitigation, Loss Control and Premium Audits, you demand nothing less than the exceptional. Created over 28 years ago, Afirm has grown from a small regional company to a nationwide provider of services within the industry. Our expertise and precision place us strongly at the forefront of commercial insurance.


    Afirm is an extraordinary place to pursue your new profession. We acquire the services of exceptional people who exhibit curiosity, enthusiasm, and drive. Afirm is committed to finding outstanding people who have ambition and a personal drive to succeed. If you are a computer savvy professional who enjoys working with a variety of people and businesses’ and you thrive in a fast paced work environment, come join our team!


    • Dental
    • Vision
    • Health
    • 401k


    AFIRM is an Equal Opportunity Employer (EOE). Applicants are considered for positions for which they have applied without regard to race, religion, gender, age, national origin, color, creed, ancestry, marital status, sexual orientation, genetic information, disability or other characteristics protected under applicable federal, state or local law.


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