H.W. Kaufman Group

  • IT Support Analyst

    Location US-CO-Fort Collins
    Information Technology
    Job Type
    Regular Full-Time
  • New Kaufman Logo



    Provide technical assistance to computer end users. Answer questions or resolve technical problems for clients via telephone and email. Provide assistance concerning the use of computer software, including but not limited to business systems, reporting, printing, connectivity, productivity applications (Word, Excel, Outlook), and operating systems.


    • Provide first-level business and productivity application support to end users
    • Analyze critically and priority of reported issues, and escalate as necessary
    • Evaluate documented resolutions and analyze trends for ways to prevent future problems
    • Provide guidance and training on the use of Burns & Wilcox applications
    • Experience working in a team-oriented, collaborative environment
    • Enter, track, and route all support requests and document their resolutions within the help desk software 
    • Document processes and procedures
    • Research support requests using available information resources
    • Have excellent verbal and written communication skills
    • Ability to communicate in user-friendly language
    • Participate in after-hours rotation
    • Exhibit professional behavior
    • Possess keen attention to detail


    • Bachelor’s degree or equivalent combination of education and experience
    • Must have 1+ years of experience supporting users in a corporate help desk call center
    • Possess working knowledge of fundamental operations of relevant software and computers
    • Insurance systems support experience preferred



    • Health benefits & 401K with employer match
    • Employer paid continuing education courses and designations
    • Many opportunities for career advancement

    About Our Company

    The H.W. Kaufman Group is a global, forward-thinking specialty insurance organization that includes 15 companies with more than 2,000 professionals at 60 offices across the U.S., Canada and UK. With an ever-broadening group of companies in our portfolio, there is simply not a more unique professional experience in the specialty insurance business than joining one of the H.W. Kaufman Group organizations. 


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