H.W. Kaufman Group

  • Client Services Coordinator

    Location US-MI-Grand Rapids
    Job Type
    Regular Full-Time
  • AFM_MonsterHeader_20170306



    Afirm is one of the nation’s largest providers of Premium Audits, Inspections and Risk Control Management. We are an established company experiencing tremendous growth and we are looking for the best talent to join our family!  We acquire the services of exceptional people who exhibit curiosity, enthusiasm and drive. Afirm is committed to finding outstanding people who have ambition and personal drive to succeed. If you are a computer savvy professional who enjoys working with a variety of people and businesses and thrive in a fast paced work environment, come join our team!


    Afirm is looking to hire a Client Services Coordinator to work on a full time employee basis.


    The Opportunity:


    The Client Services Coordinator acts as a liaison between the company, our clients, and our field representatives. They provide information and resolve any emerging problems that clients and field representatives might face with professionalism. This position is about creating a positive client experience.  



    • Providing timely and accurate information to customer inquiries to include statuses, corrections, and general day-to-day questions.
    • Communicate with Clients and Field Representatives through the utilization of phone and email
    • Update and maintain job statuses for audits and surveys including key accounts
    • Monitors specific accounts for individual branch
    • Work with Manager to track professionalism coursework and resolve complaints regarding Field Representatives
    • Assist with complaints, errors, account questions and other queries
    • Improve and expand upon relationships between Afirm and all clients
    • Other duties as assigned



    • Bachelor’s degree or equivalent combination of education and work experience    
    • Skills in time management, verbal/ written communications, and web-based applications
    • Must be detail oriented
    • Excellent written and oral communication skills

    About Our Company

    Compensation and Benefits

    • Competitive base compensation
    • Health benefits & 401K with employer match
    • Employer paid continuing education courses and industry designations
    • Many opportunities for career advancement


    Visit us at www.afirmsolutions.com

    **All employees are subject to a background check and social security number verification**


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